How to use Firmato

Sign your document

1. Sign in and check your profile details.
2. Check your organisation and the steps required in your private workspace.
3. Upload your PDF and select the SES signing workflow.
4. Add signers and review email addresses, document and request summary.
5. Send the request and track progress in Results and activities.
6. Download the completed document and associated receipts.

How does SES electronic signing work?

Upload a PDF, enter signer details and review the request. The recipient follows the received link and completes the required steps. Track progress and view results in your private workspace.

Where do I find documents and receipts?

Open Results and activities to track requests and download associated results. Keep the request reference to find your document and contact support.

How do I set up a business profile?

Enter your business name, representative, address, tax and billing details in Business profile and billing. Add an optional logo and manage organisation details.

How do I access the firmato.eu archive?

Open the Historical archive in your private workspace to view documents associated with your account. Include the request reference when contacting support.

How do I search users and documents?

Use archive search and filters, choose 10, 20 or 50 rows per page and move between results. Tables also adapt to smartphone screens.

Find companies and documents

Enter at least three characters of a company name or its tax ID. Select the correct company by checking its name and identifier. Open Documents, choose a document and review the summary before confirming.

Read reports and charts

Axes show the unit and include zero. Revenue and equity use separate scales. Open Chart values to read full EUR amounts. Missing data is not replaced with zero. An archived document reflects the acquisition date.

Insufficient balance and purchase recovery

If the balance is too low, the popup shows your balance, required amount and shortfall. No charge is made. Open Wallet from the popup, use an available option and return to the summary to confirm the purchase. A top-up does not automatically confirm an order.

Documents and receipts

Follow requests in Results and activity and check transactions in Wallet. Distinguish an order summary, non-tax receipt and invoice: use the document type shown and keep the request reference.

How do I use a discount or introduction code?

Enter the code in the summary and select Apply codes. An eligible discount reduces the total; an introduction code attributes the contact. These are separate functions and may be combined when the code conditions permit. Confirm the purchase separately afterwards.

Can I protect audio, video and digital works?

Yes. Timestamping supports the categories and formats enabled for your account: audio, video, images, documents, projects and archives. Firmato calculates the file fingerprint and requests a timestamp from the available provider. Keep the original, timestamp and evidence; a timestamp is not automatic copyright certification.